1. Introduction

Welcome to VidyaGo ("we", "our", or "us"). VidyaGo is a School ERP (Enterprise Resource Planning) platform developed and operated from Majdia, West Bengal, India. We are committed to protecting the privacy and security of all personal data entrusted to us by our users — school administrators, staff members, students, and their guardians.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have over your data. By using VidyaGo, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information in the course of providing our services:

• School & Administrator Data: School name, address, contact details, and account credentials for admin users.
• Student Information: Name, date of birth, gender, address, guardian name, phone number, Aadhar number (masked), photograph, category, blood group, and academic records.
• Staff Information: Name, designation, phone, email, salary details, attendance records, and photograph.
• Financial Data: Fee invoices, payment records, expense entries, and salary disbursements.
• Academic Data: Enrollment records, attendance logs, examination marks, and report card data.
• Usage Data: Log data, browser type, IP address, and pages visited within the application for security and analytics purposes.

3. How We Use Your Information

We use the personal information collected solely to deliver and improve VidyaGo's services. Specific uses include:

• Creating and managing student and staff profiles within the platform.
• Generating fee invoices, receipts, ID cards, payslips, and marksheets.
• Tracking attendance and generating attendance reports.
• Providing school administrators with dashboard analytics and operational summaries.
• Responding to support queries sent via the contact form or email.
• Improving platform performance and fixing technical issues.

We do not sell, rent, or trade your personal data to any third party for marketing or advertising purposes.

4. Data Storage & Security

All data entered into VidyaGo is stored on secure servers. We implement industry-standard security measures including:

• HTTPS encryption for all data transmission.
• Password hashing and secure session management.
• Access controls ensuring only authorised administrators can view sensitive data.
• Masking of sensitive identifiers such as Aadhar numbers within the platform.

While we take all reasonable precautions, no system is 100% secure. We encourage school administrators to use strong passwords and limit account access to trusted personnel only.

5. Data Sharing

VidyaGo does not share personal data with third parties except in the following limited circumstances:

• Service Providers: Trusted third-party service providers (such as hosting infrastructure) who process data solely on our behalf and under strict confidentiality obligations.
• Legal Requirements: When required by applicable law, court order, or governmental authority in India.
• School Authority: Within the platform, data is accessible to the school's own authorised administrators and staff only.

6. Data Retention

We retain personal data for as long as a school's account is active and as reasonably required to fulfil the purposes described in this policy. Schools may request deletion of their data by contacting us. Upon account termination, data is securely deleted within 30 days unless retention is required by law.

7. Children's Privacy

VidyaGo is designed for use by school administrators and staff who manage student records. The platform itself is not intended to be directly accessed by children under 13. All student data is entered and managed by authorised school personnel. We require schools to obtain appropriate consents from guardians where required by applicable Indian regulations.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you or your students.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to certain processing activities.

To exercise any of these rights, please contact us using the details in Section 10.

9. Cookies

VidyaGo uses session cookies strictly necessary for authentication and security. We do not use third-party advertising cookies or tracking cookies. You may disable cookies in your browser settings, but this may affect your ability to log in to the platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

• Email: hello@vidyago.in
• Phone: +91 98519 36875
• Address: VidyaGo, Majdia, West Bengal — 741507, India

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically. Continued use of VidyaGo after changes are posted constitutes your acceptance of the updated policy.